Last Updated: September 2026
Because our products are made to order, we do not accept returns for change of mind, incorrect size selection, or colour preference.
However, we will help you if you receive a product that is damaged, defective, incorrectly printed, or different from what you ordered.
Eligible Issues
You may request a replacement or refund if you receive:
- A damaged product
- A defective product
- A printing defect or misprint
- The wrong product
- The wrong size or colour due to a fulfillment error
- A product with a manufacturing defect
Please contact us within 10 days of delivery.
What We Need
To process your request, please provide:
- Order number
- Clear photos of the product
- Clear photo/video showing the problem
- Photo of the product label/barcode
- Photo of the packaging and shipping label
Additional information may be requested if necessary.
Replacement or Refund
If the issue is verified as a manufacturing, printing, or fulfillment defect, we may provide:
Replacement OR refund, depending on the circumstances.
You will not normally be required to return a defective product unless we specifically request it.
Size Exchanges
We do not accept exchanges because the customer selected the wrong size.
Please carefully check the size chart before placing your order.
Colour Changes
We do not accept returns or exchanges because the customer changes their preferred colour after placing the order.
Please review your selection carefully before checkout.
Change of Mind
We do not accept returns because:
- You changed your mind.
- You no longer want the product.
- You don’t like the product after receiving it.
- You selected the wrong size.
- You selected the wrong colour.
Damaged Package
If your package arrives visibly damaged or tampered with, please take photographs/videos of the package before opening it.
An unboxing video may also help us investigate transit-related issues.
Refund Processing
If a refund is approved, it will generally be processed to the original payment method.
The time taken for the refund to appear may depend on your bank or payment provider.
Contact
Email: seamden0@gmail.com
WhatsApp: 8830266385